Terms of service

Last Updated: November 20, 2025

By accessing our website and purchasing our products, you agree to these Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By using our website or placing an order, you agree to these terms.

  • If you do not agree, please do not use our services.

  • These Terms may be updated at any time; continued use of our website constitutes acceptance of any changes.

2. Product Information

  • We strive to provide accurate descriptions, images, specifications, and pricing.

  • While we make every effort to avoid errors, they may occasionally occur. We reserve the right to correct errors, modify orders, or cancel orders if necessary.

  • Products are subject to availability and may be limited in quantity or discontinued without notice.

3. Pricing and Payments

  • All prices are subject to change without notice.

  • We accept secure payment methods at checkout.

  • By completing a purchase, you confirm that you are authorized to use your selected payment method and that all payment details are accurate.

4. Shipping and Delivery

  • We ship only within Australia and New Zealand.

  • Estimated delivery times: handling 1–2 business days, transit 5–10 business days.

  • We are not responsible for delays caused by courier services.

  • Tracking information will be provided once your order has shipped.

5. Order Cancellations

  • Orders cannot be canceled once placed.

  • Please review all order details carefully before completing your purchase.

6. Intellectual Property

  • All content on this website—including text, images, graphics, logos, and designs—is the property of Prime Goods.

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited without written permission.

7. Limitation of Liability

  • Prime Goods is not liable for any direct, indirect, or incidental damages arising from the use or misuse of our products.

  • Customers are responsible for using products safely and following any instructions or guidelines provided.

8. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Australia.

9. Contact Information

If you have any questions regarding these Terms of Service, please contact us at: info@primegoods.com.au