Refund policy

• Return Window: You can request a return within 14 days of delivery. Items must be unused and in the original packaging.
  
  
• How to Return: Please contact us first at info@primegoods.com.au. Once your return is approved, we'll provide a return shipping label along with step-by-step instructions. Returns sent without prior approval will not be accepted.
  
  
• Damaged or Incorrect Items: Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately for a solution.
  
  
• Refunds: Once the returned item is received and inspected, customers will be notified of the outcome. If approved, refunds will be issued to the original payment method within 10 business days.