FAQs

  • How long does shipping take?
    We offer fast and reliable shipping across Australia and New Zealand. Most orders are delivered within 5–10 business days, depending on your location. Once your order has been shipped, you will receive a tracking number via email.

  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.

  • Do you offer returns or refunds?
    Yes. Your satisfaction is important to us. That’s why we offer a 14-day money-back guarantee from the day you receive your order. If you're not completely satisfied with your purchase, simply contact our team and we’ll be happy to assist you with the return process. The item must be unused and returned in its original packaging.

  • Can I change or cancel my order?
    Yes. If you need to change or cancel your order, simply contact us as soon as possible. If your order hasn’t been processed yet, we’ll be happy to update or cancel it for you.

  • How can I contact customer support?
    Our support team is here to help. Simply email us at info@primegoods.com.au, and we’ll get back to you as soon as possible. We typically respond within 24 hours.